Customers are the lifeblood of our business and customer service is the single most important aspect of our business.
To this end ALL our staff receive a minimum of 2 hours training per week on customer service. We will not always get it right, however part of our strategy is to accept & learn from our mistakes. We do not to have a blame culture.
Due to our commitment to outstanding service here are a few testimonials from our customers.
“This was the installation of a new boiler after the old one was found to be beyond repair. I was extremely pleased with the way the work was carried out, and the behaviour of your workmen, both in the work and they way they tidied up afterwards. I will certainly recommend Hiflow.”
“Much appreciated the fast next-day call out and, more importantly, fitting me in within the short timescale I had available so that I could get away to go to work.”
“Although a towel and sheet was laid over the carpets Jack removed his shoes and was very courtious at all times.”
“I phoned in the morning and Heatguard came at lunch time and did the repair to my boiler. Thank you for excellent service.”
“EXCELLENT service from Heatguard. From my initial contact with the office staff at 9am to the service engineer (Jack) turining up within 2 hours of my call. Very happy to offer feedback when service is so good.
Many Thanks!”
“Would recomend Heatguard to anyone, best quote I received and first class job done. My wife made comment about how tidy they were.”
“Very impressed that the engineer was on time. Very efficient and would recommend your company.”